Returns & Exchanges
At Farm Link Hawaiʻi, we strive to deliver the freshest local produce and goods. If your order does not meet our quality standards, please let us know within 24 hours of delivery for a replacement or store credit.
Inspect Your Order
Thoroughly check your delivery upon arrival to ensure all perishable items meet your expectations for freshness and quality.
Document Issues
Take clear photos of any damaged or unsatisfactory items to help us improve our sourcing and delivery processes.
Contact Support
Email our customer service team at [email protected] within 24 hours with your order number and any supporting photos.
Receive Credit
Once reviewed, we will issue a credit to your account or process a replacement for your next delivery window.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing